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News & Updates
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DHS CX Directorate Represents Important Advance in Quality Government Services
Read more: DHS CX Directorate Represents Important Advance in Quality Government ServicesThe establishment of the new “customer experience” directorate within the Department of Homeland Security (DHS) is an exciting development that demonstrates DHS’s commitment to improving public interactions and enhancing the overall experience for its diverse range of customers.
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Applying a Flexible Discovery Process to Complex Data Challenge Series: Part 3 – Charting a Path Forward with Informed Possibilities
Read more: Applying a Flexible Discovery Process to Complex Data Challenge Series: Part 3 – Charting a Path Forward with Informed PossibilitiesWe use Discovery to help our customers deeply understand their challenges and problems, with a roadmap for future delivery, so that they can make informed decisions about the investments in their next steps for solution delivery.
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Three and a Half Reasons Organizations Still Struggle with Agile
Read more: Three and a Half Reasons Organizations Still Struggle with AgileScrum is 30 years old. The Agile Manifesto is 22 years old. One might think by now we’d have this Agile stuff figured out. Some do but, the reality is, most organizations are still struggling with Agile whether they know it or not. It’s understandable. There are many reasons why we struggle. Let’s unpack it.
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IntelliBridge USCIS Program Team Wins Director’s Award for Digital A-File Initiative
Read more: IntelliBridge USCIS Program Team Wins Director’s Award for Digital A-File InitiativeThe United States Citizenship and Immigration Service (USCIS) Director Ur M. Jaddou awarded the Ingenuity & Innovation Award to the Southwest Border (SWB) Digital A-File Team at the USCIS Director’s Awards Ceremony. The award recognizes the strong mission focus and technical excellence of the RDSO Program. The SWB Digital A-File Team includes both government and […]
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The Black Experience in Technology & the Workplace
Read more: The Black Experience in Technology & the WorkplaceIntelliBridge celebrated Black History Month with events centered on the Black experience in technology and the workplace. As part of IntelliBridge’s Black History Month events, guest speaker Karen Fray, Director of National Security Innovation Network, addressed the company about the power of education, sponsorship, and diversity in technology and the workplace.
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Applying a Flexible Discovery Process to Complex Data Challenge Series: Part 2 – Rapid Sketch Prototyping to Explore User Stories
Read more: Applying a Flexible Discovery Process to Complex Data Challenge Series: Part 2 – Rapid Sketch Prototyping to Explore User StoriesA recent customer in the international security space expressed challenges with understanding the readiness of their personnel, equipment, supplies, and training across their combined network. We were determined to showcase how we approach, understand, and solve complex challenges using Discovery and Human-Centered Design practices in an Agile-like methodology to better identify the issues afoot and build a strategy to modernize their systems.