Frequently Accessed Solutions Toolkit
FAST Plays
We do it FAST with our Frequently Accessed Solutions Toolkit
Our FAST Plays guide us through a customized approach that uncovers the expertise of stakeholders and subject matter experts, your users, as well as any expert external partners.
This process generates the right outputs and artifacts that shape a clearly defined vision, hypothesis definition and clarity, and an actionable roadmap to success.
FAST Plays
Understand Plays
Build a greater understanding of your problem and the people it impacts.
Understand Plays are designed to gain a deep comprehension of the current user experience and the complexities of legacy systems, providing insights that drive the modernization of data management with a user-centric focus.
Affinity Mapping
WHAT
Clusters data or ideas into related groupings
WHY
Helps analyze qualitative information and identify themes or patterns across large data sets
OUTCOMES
Produces organized information that makes it easier to decide what to do next
Persona Profile
WHAT
Represents a user type within your target demographic
WHY
Creates empathy and understanding of users’ needs, behaviors and goals
OUTCOMES
Guides product design and marketing strategies to better align with user expectations
Role Empathy Map
WHAT
Centers a team on who a user is, enhancing empathy and understanding about the user’s needs based on a specific role they have within a system.
WHY
Offers insights into opportunities to help improve the way the user role performs its work
OUTCOMES
Fosters team collaboration and provides an understanding of users among stakeholders
Focus Plays
Elaborate on research from Discovery and create testable solutions.
Focus Plays clarify the problem space, define challenges, and identify priorities by deriving insights from research, ensuring our strategies align with user needs and stakeholder expectations.
Bull’s Eye Diagram
WHAT
Visually categorizes ideas, features or issues by importance
WHY
Enables a team to quickly assess and prioritize aspects of a project or product
OUTCOMES
Results in a focused plan of action with clearly defined priorities
SWOT Analysis
WHAT
Identifies strengths, weaknesses, opportunities and threats
WHY
Offers strategic insights for growth and identifies potential challenges
OUTCOMES
Informs decision-making and strategic planning processes
Build Plays
Create testable solutions.
Build Plays focus on informing design direction that directly address user challenges, allowing for rapid iteration and validation before detailed design and full-scale development.
Design Thinking Canvas
WHAT
Provides a collaborative framework for solving complex problems with a human-centric approach
WHY
Fosters innovation through understanding, ideation, and rapid prototyping
OUTCOMES
Leads to solutions that resonate with users’ needs and wants
Wireframing Workshop
WHAT
Creates blueprints for digital applications
WHY
Aligns the project team on functionality and user requirements
OUTCOMES
Provides a foundation for interface design and further development
Test Plays
Test a design hypothesis
Test Plays involve rigorous validation of hypotheses through deep-dive investigations, refining our problem-space understanding and ensuring our solutions are both effective and aligned with user needs.
Heuristic Review
WHAT
Analyzes user interfaces against recognized usability principles
WHY
Identifies usability flaws and areas for quick wins and improvements
OUTCOMES
Enhances the user interface for better user performance and satisfaction
Visual Preference Test
WHAT
Gather feedback from users to inform a product or service’s visual direction
WHY
Gain alignment with user expectations in look and feel aligned to branding guidelines
OUTCOMES
Understand the fit of a product or service to visual design and emotional appeal
Case Studies
FOIA Intake Process
Our client receives more than 25% of all federal FOIA requests. We set out to maximize efficiencies and decrease request processing times.
Thought Leadership
User EXPERIENCE
Applying a Flexible Discovery Process to Complex Data Challenges
We were determined to showcase how we approach, understand, and solve complex challenges using Discovery and Human-Centered Design practices in an Agile-like methodology to better identify the issues afoot and build a strategy to modernize their systems.
Client Testimonials
“What your team helped us uncover during our Discovery engagement period was fantastic. We look forward to your teams continued efforts in our full scale rollout of our newest Software Platform”
– Executive
Commercial Client
“Was this just any other workshop? Absolutely not – This survey should have asked the question if this was the best design thinking workshop I have ever been involved in.
– UI/UX Lead
Answer: Yes!”
Department of Homeland Security
How Can We Help?
In a world that changes fast, we move faster, with the structure and foresight
to meet ever-evolving challenges with dynamic results at speed.